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Member Data Transition Senior Manager

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Job DescriptionAs the Senior Manager for Member Data Transition, you will be leading and managing Data File Transitions and personnel across multiple locations in support of our growth strategy. You will also be developing and maintaining ongoing relationships with strategic business partners (account teams, implementations, information technology, other PBM vendors) to ensure an accurate, timely and consistent experience regarding the transition of member data. You and your team will be ensuring understanding and compliance with contractual and regulatory requirements. The Manager will mitigate client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components. Your passion for identifying process improvements, financial savings through technology or process enhancements, and driving continued efficiency without risk to quality and service will be imperative. Some of your additional responsibilities will include:- Ensuring your team accurately gathers client requirements, clarifies intent, manages timelines appropriately, ensures alignment on expectations with the client and all dependent internal partners, and deliver on any reporting needs to confirm accuracy and completion of work- Leading a team of analysts with responsibility in testing the quality of work, drive improvements through identified issue trends and communication of those to the file management analysts to action steps for improvement, as well as, identifying any enhancement opportunities to drive improved first run quality output- Delivering operations excellence that supports the overall business strategy, including team member coaching and performance management via direct observation- Managing, forecasting, and communicating resource capacity and client pipeline assignment planning- Delivering on results through active monitoring of key performance metrics such as on-time task closure, off-track task risks, performance guarantees, and client satisfaction- Successfully onboarding of your staff, collaborating with our training team to ensure clear understanding of goals, roles, expectations and tools to successfully deliver in their role- Fostering a culture of teamwork, leadership, and integrity by providing development opportunities for staffYour success will be driven by your ability to ensure organizational risk identification and mitigation, and call out issue resolution with higher-level leaders to drive resolution when needed. You will need to bring your demonstrable experience working independently in a dynamic and ambiguous environment. Your skills navigating a complex matrixed environment, building professional relationships to link team objectives to corporate objectives will be tested. As a leader at CVS Health, the contributions you make will help to maintain our position in the PBM Marketplace.Required Qualifications 7 or more years of client-facing/client relationship management experience with in a PBM/healthcare industry is required At least 5 years of leadership experience (coaching, mentoring, performance management, hiring) 5+years of proven negotiation, conflict resolution abilities and problem solving experience Ability and flexibility to travel up to 20%Preferred Qualifications Project Management certificationEducation Bachelor's degree is required Equivalent work experience may substituteBusiness OverviewCVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U. S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and CounselCVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs. cvshealth. com/



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